I’m supporting a client with an issue in Messenger for their Facebook Page. They’re unable to see the microphone icon

Fri, 11 Jul 2025 10:10:07 +0000

I’m supporting a client with an issue in Messenger for their Facebook Page. They’re unable to see the microphone icon (for sending voice messages) when chatting via their Page.

Here are the details:

The issue happens when using Messenger as the Page, not as a personal profile.

They've tried using both the Messenger app and Meta Business Suite, but the mic icon doesn’t appear.

Microphone permissions are enabled, and the feature works fine when using their personal Facebook account.

Interestingly, when I access the same Page from my phone using my Page access, the microphone icon does show up normally for me in Messenger.

So it seems to be specific to the client’s setup, not the Page itself.

Has anyone run into this before? Any known fixes or settings they might need to check?

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I’m supporting a client with an issue in Messenger for their Facebook Page. They’re unable to see the microphone icon