Question

How do we get Google ads reps to stop calling? I get called at least 3 times a day. I tell them to stop and someone new calls

Answer 1

You're not the only one dealing with this - it’s a common problem. Many of these calls don’t come from actual Google employees, but rather from outsourced sales teams or marketing partners who are incentivized to “help optimize” your account. Unfortunately, telling one person to stop usually doesn’t stop the next rep from calling.

Here’s How You Can Get Google Ads Reps to Stop Calling:
1) Update Communication Preferences in Google Ads

• Go to your Google Ads account
• Click the Tools & Settings (icon) → "Preferences"
• Under Notifications or Contact Preferences, uncheck options for calls or promotional outreach.

2) Use Google Support Chat to Request Opt-Out

• Visit the Google Ads Help Center
• Start a live chat and ask them to flag your account as "Do Not Contact for Sales or Optimization Assistance."

3) Tell Reps You Work With a Certified Agency
Let them know you're already working with a Google Premier Partner. Reps often back off once they know you're professionally managed.

4) Block or Filter the Numbers
Save the caller IDs and use call-blocking apps or phone settings to silence or redirect them.

5) (Last Resort) Use a New Admin Email
If your number/email is heavily marked in their system, creating a new user as admin on your account and removing the current one could reduce contact, though it’s more of a reset workaround.

Calls tend to be more aggressive when you’ve recently created a new account or increased your ad spend. Flagging it early through chat support works best to minimize ongoing interruptions.

Answer 2

Spotting Real Google Reps vs. Impostors

If you're ever unsure whether a caller is truly from Google, there are some easy ways to check their legitimacy. Scammers or third-party sales reps often use vague titles like “Google account specialist” or claim they’re “from Google” without giving you real proof.

To verify:

• Ask for written confirmation — Request that they email you from an official @google.com address. Genuine Google employees are always able to communicate this way.

• Be wary of vague answers — If they dodge specific questions about their position or company, it’s usually a red flag.

• Double-check caller info — Look up the rep’s name and contact information independently, or reach out to GoogleAds support directly through your dashboard to verify if a rep has actually tried to contact you.

By staying cautious and asking for proof, you can filter out unsolicited calls and avoid confusion with third-party agencies.

What to Know About Genuine Google Calls

There are a few important facts worth knowing about how (and if) Google genuinely contacts advertisers:

• Google won’t just call out of the blue unless you’ve specifically requested help or support.
• If you get a call pressuring you to make account changes, update info, or grant access, treat it with caution—Google doesn’t operate this way.
• Cold calls offering to list your business on Google or improve your visibility for a fee are almost always from third parties, not from any official Google team.
• Setting up and managing your business listing on Google is totally free—no one should ever ask for payment to get you “set up” or maintain your Business Profile.

Staying alert to these details can help you quickly spot which calls are worth your time, and which are just unsolicited sales.