Question

My ad account was suddenly disabled due to “unusual activity” right after I tried to add funds. Everything was fine until that moment, and I haven’t violated any policies. The case has been in progress for days with no update, and I rely on this account for my business.

Has anyone experienced this or knows how to get support faster?

Answer 1

Many advertisers have experienced sudden account disables after funding changes, especially lately. Meta’s system can automatically flag activity like adding new payment methods, unusual billing patterns, or rapid fund increases as "suspicious," even if everything is legit.

1. Stay on the support ticket: Reply once every 48–72 hours to keep it active without spamming. This helps move your case forward in the queue.
2. Use live chat (if available): In Business Manager → Help → Contact Support → Chat. It’s faster than waiting on email sometimes.
3. Escalate via Facebook Business Support: If no progress after 7 days, request escalation to the internal appeals team.
4. Prepare backup: Start setting up a new Business Manager and new payment method (under different email, card, IP if necessary) in case this account isn’t reinstated soon.

Always verify your business info fully in Business Manager (ID verification, payment proof) to minimize future shutdown risks.