If you're able to access your Meta Ads account on the web but not through the mobile app, it’s likely a mobile-specific issue related to the app environment, login conflicts, or account permissions. Here’s what you can try:
Steps to Fix the Issue:
1) Switch to the Meta Ads Manager App (Not Just Business Suite)
Many users report better performance and access control through the Meta Ads Manager app instead of the Meta Business Suite app. It’s designed specifically for managing ads.
2) Log Out of All Meta Apps
Log out of Facebook, Instagram, and Meta Business Suite on your phone. Then log back in using the account tied directly to your ad account—this helps avoid profile conflicts.
3) Reinstall + Clear Data Fully (Not Just Reinstall)
On Android: uninstall the app, then go to Settings → Storage → Clear leftover app data before reinstalling.
On iPhone: after deleting, restart your phone before reinstalling.
4) Check If You’re Using the Correct Facebook Profile
If you're a partner or have multiple profiles, the app might default to the wrong one. Make sure the one you're logged into is the one with access to the ad account.
5) Confirm Access Role in Business Manager
Go to desktop → Business Settings → Ad Accounts → Check your role. If you’re not an admin or advertiser, some mobile access may be limited.
6) Temporary Fix: Use Mobile Browser
If nothing else works, open business.facebook.com in your mobile browser (preferably incognito). It’s not perfect, but it works for monitoring and basic edits.