Question

Anyone know how to remove someone else's Pixel from my ad account with only partial account access?

Context: I am (still) unable to obtain access to my Facebook/ad account on desktop due to 2FA issues. I have a team member who does have access to my Facebook page/ad account, but they only have partial access.

It's not looking like it's allowing them to remove the pixel of the other person so that we can create and add our own, and they also do not have enough control to add/remove/edit permissions and users in the account.

Our current thought process is to try to remove the pixel entirely, and then transfer the entire ad account to my team members business manager account in a few weeks once the account is a bit older so that we can have full control access to the account.

Anyone have any thoughts on a workaround to avoid using the 3rd party pixel in the meantime? We unfortunately are unable to remove the pixel (or find where to do that) and unable to remove the partner who owns the pixel.

Answer 1

You can’t remove someone else’s pixel without admin access to both the ad account and the Business Manager that owns the pixel. If your team member only has partial access, they won’t be able to remove or replace it.

Workarounds:

Skip the pixel during campaign setup—run traffic or engagement ads without tracking.

Install your own pixel via Google Tag Manager on the website to start building your own data.

Once you have full access, create a new Business Manager and assign your own pixel moving forward.

For now, avoid conversion campaigns and focus on building warm audiences.