Question

For the past week, every time I try to access my billing area or Business Portfolio, I'm asked to verify my account—nothing new there. But now it's only offering verification via my business phone number. It says a text was sent, but I never receive anything, and there's no longer an option to verify by email.

I contacted support, and they said it’s a known issue affecting others and that they're working on it (though I’m skeptical).

Has anyone found a workaround? I currently can't access billing or make changes to my Business Portfolio.

Answer 1

This is likely a security measure triggered whenever you manage sensitive assets (billing, campaign data, payment info). PublicityPort (or the integrated platform behind it) enforces step-up identity verification to protect against unauthorized access.

However, the catch arises when the verification factor—typically a phone number—is outdated. The system may only offer a single pathway (like SMS), which locks you out if you’ve changed numbers and haven’t updated your recovery options.

 Troubleshooting & Solutions

1. Check Available Recovery Options

   • See if you're also eligible for verification via email, authenticator apps, or backup codes. Sometimes, dropping a breadcrumb in the UI or settings panel reveals alternate methods.

2. Update Your Contact Information

   • Before you encounter the prompt again, proactively update your primary/backup phone and email in your user profile or security settings.

3. Support Channels—Be Specific

   • Contact platform support and clearly describe:

     • When the prompt triggers (e.g., every login to billing),

     • That the listed number is obsolete,

     • You lack access to it and see no alternative recovery route.

4. Leverage Admin or Inviting User

   • If you're accessing via an invitation, ask the account owner or administrator to:

     • Reissue the invite after updating the verification method,

     • Or temporarily grant access to someone who can help update recovery options.

5. Community Wisdom (from Reddit)

   • A redditor described a similar snag: “When I proceed, it says it will send a text to a phone number I haven’t used in over 5 years…no other alternative verification…” 

   • This implies it's not just you—others also face lack of alternative verification channels.

Recommended Steps

Step	Action	Why it Matters
1	Log in and navigate to Security or Contact Info	Prevent the prompt by securing recovery options
2	Add new phone/email/authenticator app	Gives fallback options for future verifications
3	Save backup codes, if available	Useful when primary methods fail
4	Reach out to support with full context	Helps them troubleshoot your specific case
5	Ask the admin/inviter for assistance	May be needed if account-level recovery is stuck

Best Practices Going Forward

• Regularly update your recovery details—especially after changing phone numbers or email addresses.

• Enable multi-factor authentication with an authenticator app (Google Auth, Authy) that isn't tied to your phone number.

• Keep backup codes secure and accessible.

• Proactively verify access methods via a test login to catch issues before they block access.

The verification loop is a security layer—but outdated recovery info can lock you out. By updating your contact methods, enabling alternative verification, and working with support or your admin, you can break the cycle.