Question

I received a notification that my Facebook ad payment has been paused due to unusual activity, despite having paid my balance on time. How can I resolve this issue?

Answer 1

If your Facebook ad payments are paused due to "unusual activity" despite timely payments:

1. Check Account Quality: Go to Facebook Business Manager > Account Quality for details and a "Request Review" option.

2. Verify Payment Info: Double-check all payment details in Ads Manager > Billing & Payment Settings for accuracy.

3. Submit an Appeal: Clearly explain you paid on time, your details are correct, and briefly mention any recent changes (e.g., new login location, card update). Be patient.

4. Contact Support: Use the Meta Business Help Center for chat support if available.

Do NOT create new ad accounts or repeatedly change payment methods while resolving.

Prevent Future Issues: Use 2FA, maintain consistent login locations, gradually scale ad spend, and keep payment info updated.