Being stuck in Facebook Ads limbo, especially when it's totally crippling your business, is beyond frustrating. And yeah, "still with the review team" is the standard line that makes you want to pull your hair out!
That whole "unauthenticated user" thing is definitely a security flag for them. Even though you jumped on it and removed the person, Meta's review process for security stuff can be painfully slow and feel like a black hole.
So, how do you light a fire under them? Here's my go-to advice, based on seeing a lot of folks in your shoes:
Be a Persistent (but Polite!) Chat Ninja:
Keep chatting daily, don't stop! You're doing that, which is good.
Change your opening lines. Instead of just "Any update?", try something like: "Hi, I'm following up on case [your case ID]. My ad account [your ad account ID] was disabled because of that security thing with the unauthenticated user. We fixed it immediately and removed them, and now everyone has 2FA set up. We're losing a ton of money every day because of this. Can you tell me what else I can do on my end to speed this up, or please, please escalate this to a specialist?"
Push for escalation, nicely. If they say "it's with the review team," ask, "I totally get that. Is there any way you can flag this case as urgent or send an internal escalation request for me, given how long it's been and that we've fixed the issue?" Sometimes you get a rep who's willing to help more.
Always get a new reference number if they don't give you one, or refer to your old one.
Check Your Account Quality Page Like a Hawk:
Go to facebook.com/accountquality
Look for any new buttons or requests. Sometimes, they'll pop up with an option to "Request Review" again or "Provide more info" even if you've done it before.
If you can, proactively upload proof. Even if they don't ask, if there's a place to add notes or documents to your appeal, you could send a screenshot showing the user was removed, or a statement confirming all users now have 2-Factor Authentication enabled. It shows you're on top of it.
Explore Other Support Paths (if you have them):
Business Help Center: Check facebook.com/business/help. Sometimes, based on how much you spend, you might have access to phone support or an email option for more dedicated help.
Got an Agency? If you work with a marketing agency that's a "Meta Business Partner," they often have a special back channel to support that can sometimes move things along faster.
The Cold, Hard Truth (Sorry!):
A lot of Meta's system is automated. Once you hit a security flag, it often gets dumped into a manual review pile, which can be painfully slow.
The frontline chat reps are often limited in what they can directly do. Their power is mainly to escalate your case or tell you what info to provide.
There's no magic button. It's truly about being super persistent, providing clear info, and hoping you get a helpful rep who pushes it through.
Definitely keep ringing that bank of yours too, just to make sure they aren't blocking anything on their end. But for the disabled account, it's a grind with Meta support.