It sounds like your account has 2FA enforced on the backend (either by the platform or from a prior setup) even though you never actively enabled it. This can happen if:
- The platform auto-enables 2FA for security after a certain trigger (e.g., suspicious login).
- Someone else with access to your account set it up previously.
- A past device setup partially registered an authenticator, but you didn’t complete the process.
Steps to try:
Check for backup codes or email-based 2FA
Some platforms issue backup codes at sign-up or when 2FA is first toggled on. Search your email inbox for the platform’s name + “backup codes” or “two-factor.”
See if SMS is available
Go to the 2FA prompt and look for an option like “Use a different method” or “Send code via text/email.” Even if it’s small print, that can bypass the authenticator requirement.
Use account recovery
Most sites have a “can’t access your authenticator?” or “lost your device?” link under the 2FA box. This usually triggers identity verification (ID upload, email confirmation, or security questions).
Contact support directly
If none of the above works, you’ll need to reach the platform’s support team. When you do, include:
- Your account email and username
- Screenshots of the 2FA prompt
- Proof of account ownership (e.g., invoices, ID)
- Request they reset or disable 2FA temporarily so you can log in and reconfigure it.
Ask if they can switch you to SMS or email-based verification
Once you’re back in, set up 2FA in a way you can control — preferably with both an authenticator app and backup codes stored securely.
Pro tip: If this is a client-facing portfolio and you have urgent updates, you might want to spin up a temporary public version of the project elsewhere (Google Drive, Notion, Dropbox) so your client can still see progress while you regain access.